Who we are
Evening Accent Academy is an online language school for people across the UK. We teach Spanish, French, Italian and German in small live groups and one-to-one lessons, with classes running in the evening through the week. This policy explains what happens to the personal details you share with us.
What we collect
Most of what we hold comes from you. When you fill in the visit form on this site we ask for your name, your email address, a phone number if you want a call back, the language you want to learn, whether you are starting from scratch or coming back after a break, and which evenings suit you. There is a free text box too, so you can tell us about a trip you are planning or a class time you cannot manage.
If you join a course, we add the details needed to run it: the group you are in, your attendance, notes your teacher makes about your progress, and the result of any level test you take. We keep invoices and payment references as well. We do not store card numbers. Payments go through our payment provider.
Our web server logs basic technical information when you visit, such as the pages you opened and the type of device you used. That helps us find broken links and keep the site working.
Why we use it
We use your details to answer your enquiry, to suggest a class or a gentle starter level test that fits, to run the lessons you book, and to send joining information for them. With your agreement we send occasional emails about new term dates and beginner conversation club sessions. You can stop those at any time by using the link at the bottom of any message or by writing to us.
We do not sell your details. We do not pass them to advertisers. You can ask us to stop using them for marketing whenever you like.
How long we keep it
Enquiries that do not lead to a booking are deleted after twelve months. Student records stay with us while you are learning here, and for six years after that, because we need them for tax and accounting. If you ask us to delete your record sooner and we have no legal reason to keep it, we will do that.
Who else sees your details
Your teacher sees the parts of your record needed to teach you: your level, your goals and any notes from earlier lessons. Our booking system and email service are run by outside companies that process data on our instructions and under contract. Our accountant sees invoice records at the end of the tax year. If a regulator or a court requires information, we hand over what is legally required and nothing more.
Cookies and analytics
This site uses a small number of cookies. The full list, and how to switch them off, sits in our cookie policy.
Your rights
You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. You can also object to a particular use, such as marketing email. Write to [email protected] and we will act on the request. You are also free to complain to the Information Commissioner's Office at ico.org.uk, though we would rather hear from you first so we can put it right.
Children
Our classes are written for people aged 18 and over. We do not knowingly collect details from anyone younger.
Changes
If we change how we handle personal data we update this page. The version here is the one that applies to your visit today.